About Us

Society For Technical CommunicationNail Creek successfully guides clients through critical process changes that reduce training costs, standardize procedures, and increase efficiencies. Key elements incorporated into our strategy for change include:

  • Production systems
  • Maintenance
  • Safety engineering
  • Training
  • Graphic design

Let’s face it manual originals have a way of disappearing. Over the years, we have developed a niche in the creation of Custom Operator Manuals – both for those that have been lost and those that are were not originally “operator friendly”. Accompanying training manuals are also created. Our manuals are easy to read, have operator and maintenance input, and are loaded with detailed illustrations. We also create manuals for various procedures and processes - with a high level of quality and detail.

We have created manuals and trained for:

  • Packaging Lines [Beer, Wine, Detergent, Olive Oil, Detergents]
  • Process Documentation [Brewing, Boilers, Filtration]
  • Lock Out [Tag Out Procedures]
  • Emergency Evaluation Plans
  • SOPs
  • JSAs
  • Cleaning Procedures
  • Printing Presses
  • Labelers
  • Case Packers

Some of our clients include:

  • Matt Brewing Company, Utica NY
  • Smurfit - Stone - New Hartford NY
  • Sovena Olive Oil - Rome NY
  • Reckitt Benckiser - Hillsborough NJ
  • High Falls Brewing Company - Rochester, NY
  • Carriage House - Fredonia, NY