We have done manuals using photographs,
illustrations, and combinations of both.

The decision as to the type of media is determined by:

1. Customer preference
2. The condition of the equipment
3. The configuration of the equipment as it lends itself to visual interpretation.

Our methodology consists of extensive interviewing of operators, maintenance personnel, and supervisors. We take a great number of photographs as well as videotaping the equipment in operation. In addition we take into consideration any or all manuals that may exist that relate to the project. This would include safety policies, maintenance programs, and any form of user manual that was supplied with the machine.

The final product is determined by the customer. Is the manual being used to train operators and standardize procedures? Or is it to be used as a maintenance guide for changeovers and PM.

Our backgrounds have been primarily in the beverage industry; soft drinks, wine and beer. We have also spent time consulting for a tractor assembly plant, foundry, and cabinet manufacturer. In those capacities we developed and installed maintenance systems, S.O.P’s and scheduling systems. We have also trained both supervisors and operators.